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Finding the right products to support optimal health can take time.
Return any UNOPENED item shipped by nexthealth.org for a refund or replacement within 30 days of receipt.
Next Health will investigate claims of negative side effects and adverse reactions you believe are a result of a product, but cannot be held liable for them. We recommend that you seek the guidance of a healthcare professional prior to beginning any supplement regimen, for help determining which products and doses are safe/suitable for you to use.
Requesting a Refund or Return
Before returning a product to us, you will need to submit a Return Merchandise Authorization (RMA) request.
Requesting your RMA:
- You can submit an RMA request online by emailing firstname.lastname@example.org
- Or request an RMA by calling support at (703) 724-4000.
You’ll receive a notification once your request is approved or denied.* If approved, you will be directed to your ‘Product Returns’ for our Return Form and instructions on how to ship your product back to Next Health. Please download and print the form, and include it with your product in your return package.
You’ll receive another notification once the product(s) have been received back into our warehouse and when your account has been credited. Please allow a couple business days for the credit to reflect on your account.
Refunds are provided only for the price of the product on the original order and do not include shipping charges or coupons/discounts used at the time of purchase.
Virtual products including gift cards and memberships are non-refundable.
To receive a refund or replacement, your product must be shipped back to our warehouse unless an our support specialist advises you to discard the unwanted product. We ask that you do not send back enema products; however, you will still need to submit a Return Merchandise Authorization request. Please do not discard any items unless you have been directed to do so by an support specialist.
Return postage is the responsibility of the buyer.
Next Health is not responsible for lost or stolen return packages.
When returning products to Next Health, we recommend that you insure the return package and obtain a tracking number.
Return packages are received at Next Health during normal warehouse operating hours, Monday through Friday.
Damaged, Defective, or Incorrect Items
We are committed to providing the highest level of service possible. If there is a problem with your order, please contact support immediately. Provide us with as much information as you can about the problem, including your order number, names and quantities of the affected items. We will be happy to provide a refund or replacement for damaged or defective items at no additional cost to you.
If the items you received do not match the items on your order, we will happily ship the correct items at no additional cost to you. We may ask that you return the incorrect items to us using a prepaid return postage label.
Receiving an incorrect item does NOT include receiving a product that was purchased by mistake.
If you purchased the wrong item by mistake, we ask that you place a new order for the correct item and submit a RMA request for the item you bought mistakenly.
*Next Health reserves the right to deny RMA requests for fraudulent returns, orders delivered over 30 days prior to submission of the request, or at the discretion of our support staff.